Computer Support / IT Systems Technician (enterprise level)
Also posted as Also posted as: IT Systems Technician; Enterprise Support Technician; Systems Support Analyst
A computer support / IT systems technician supports the computers, networks, and industrial software an operation runs on, resolving issues fast and keeping critical systems patched, backed up, and online. It's a hands-on job across enterprise and plant environments, and most people start with a certificate or short, hands-on training program, not a four-year degree.
Below: what it pays, what you'd do, the skills you need, and how to become one.
The role profile
Everything you need to know about this role, the same details employers use to post openings and colleges use to build training.
How much does it pay?
Explore the core responsibilities of this role, from daily operations and equipment handling to safety, quality, and performance requirements.
Resolve support tickets
Diagnose and fix user, system, and equipment software issues quickly.
Maintain systems
Patch, back up, and monitor servers, workstations, and industrial PCs.
Support the network
Troubleshoot connectivity from the desktop to the plant floor.
Document and improve
Record fixes and root causes so problems stay solved.
What skills do you need?
Three core skills sit at the heart of this role. You can learn all of them through short, hands-on training.
Systems
Understanding how equipment, controls, and software behave as one system.
Networking
Building and troubleshooting the wired and wireless networks systems depend on.
Troubleshooting
Isolating root causes fast using a systematic, test-driven approach.
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